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Your best people are doing work a system should do.

You already know AI could give you time back. You just haven't had time to sit down and figure out where. That's my job — learn how your firm actually runs, then take the work your people hate off their plate.

Recruiting & staffing, Accounting & CPA, Legal, Insurance, Consulting, Owner-led firms, 5–100 people

Case study

Recruiting firm

About a day of work returned every week

The copy-and-paste job is gone. The dashboards fill themselves before anyone gets to the office.

Read the story
Time returned
≈ 1 day / week
Manual re-keying
Removed
Systems connected
3
Accuracy at cutover
Matched line for line
Infrastructure cost
$0 / month
Case study

CPA firm

A client experience the firm can point to

Flexibility for clients, accountability inside the firm, and an owner who is apprised without chasing.

Read the story
Owner oversight
Without chasing
Tax scheduling
Client self-serve
Back-and-forth
Gone
Team size
≈ 15 people

The leaks

You already know where it hurts

Sound familiar? If one or two of these describe your week, you're not looking at a hard problem. You're looking at one that's already been solved for a firm like yours.

  1. 01

    Someone on your team has become the bridge

    Every morning they rebuild yesterday by hand — pulling numbers out of one system and typing them into another. It's hours a week of the work they absolutely hate, and any typo anywhere becomes your company's numbers.

    Solved for a recruiting firm: a 6 AM sync that reads both systems, applies their own counting rules, and fills the dashboards before anyone gets to the office.

  2. 02

    You interrupt three people to find out how the week is going

    The information already exists. It's just scattered across inboxes, spreadsheets, and somebody's memory (and that somebody is always busy).

    Solved for a CPA owner: a daily triage that tells him what needs him and what's just noise, without anyone being asked for an update.

  3. 03

    Your clients are waiting on you to schedule them

    They'd book it themselves if they could. Instead it's back-and-forth during the busiest weeks of your year, and it makes your firm look slower than it is.

    Solved for the same firm: scheduling your clients handle on their own terms, start to finish.

  4. 04

    The work you bill for sits behind the work nobody wanted

    Your most expensive people spend their best hours assembling reports and chasing documents. That was never the job you hired them for.

    That's the point of the other three. About a day a week, handed back to the work your firm actually gets paid for.

Why I care about this

There's a film over everything right now

AI is everywhere, and let's be honest — a lot of what it's producing is slop. Someone generates pages of a report their colleague now has to skim, when the one-pager they'd have written themselves would've done more.

I think that's backwards. The machine should take the mundane work (the copying, the chasing, the reconciling) and hand the time back to your people so they can do the parts that need a person. The call with the client. The judgment call. The culture you built your firm around.

That's the whole reason I do this. Not to make your firm smaller, and not to put AI in front of your clients. The goal isn't more output — it's giving your team back the hours the busywork has been eating.

How this works

Think of me the way you think of your accountant

You don't write a scope of work before you call your CPA. You call, you describe the thing, and they tell you whether it's worth doing and roughly what it takes.

Same deal here. Wondering whether something in your firm can be automated? Whether a tool's worth the money? What it'd take to get two systems talking? Email me and I'll tell you what I think.

Some of those turn into work. Plenty don't, and that's fine. It should be about as easy as grabbing a cup of coffee.

Email me hello@theconnectedproduct.com

I read every one of these myself. You'll hear back within 24 hours, usually sooner.

You won't get handed to an account manager.

Anthony Gratson, founder of The Connected Product

There's no bench behind me. I sit with the person doing the tedious task, learn how your firm actually works, and build the thing that takes it off their plate.

Before this I spent nine years at Crowe LLP, a top-15 US accounting firm with more than $1B in revenue, leading product design — so I've worked inside the same kind of business you're running, and I know where the hours actually go.

I also lead product and growth at Celestial Divide, running that operation day to day on this exact stuff — so what I tell you about AI comes from using it in a business, not reading about it.

And I'm not a yes man. If something isn't worth automating, you'll hear that from me first.

Built in West Michigan. Working with firms anywhere.

More about how I work

Fit

Is this a fit?

A good fit

  • Owner-led firms, roughly $500K to $100M in revenue
  • Professional services — recruiting, accounting, legal, insurance, and firms that run like them
  • You've been moving a thousand miles an hour and you know AI would save you time
  • You're willing to let me talk to the people actually doing the work

Probably not

  • You're just getting started and the processes are still taking shape
  • You're a large corporation where this would run through procurement
  • You're after a chatbot to put in front of your clients
  • You're hoping to cut headcount — that's not what this is for

Questions

Asked before anything else

Are you going to replace my staff with AI?

No. The work I take away is the work your people absolutely hate — the rekeying, the chasing, the copying between systems. The judgment stays with them, they just get their week back to use it. The firms I've done this for kept everyone.

What if it isn't worth automating?

Then I'll tell you that. If it's not a big headache yet and the workaround is holding, my honest answer is "not yet." I'm not a yes man, and you're better off hearing it from me than finding out after you've paid for it.

Our software is old. Does it even have an API?

Usually there's more available than the vendor advertises, and finding out is a short conversation and some digging on my end. When a system really is closed, there are other ways in — exports, email, the reporting layer. Let's use what you already have at your disposal before you buy anything new.

What does this cost?

The conversation costs nothing. If it turns into real work, I'll scope it and give you a number before anything starts. Most of it begins smaller than people expect, because the first useful thing is usually one process, not a transformation.

What happens to our client data?

It stays in your systems, under your accounts, with the least access needed to do the job. Nothing gets used to train anything. I'll sign your NDA, and if you're bound by professional confidentiality rules, we design around them from the start.

Do we have to switch software?

Almost never. I build around the stack you already pay for and your team already knows — Microsoft 365, Google Workspace, your CRM, whatever you're running. Replacing a core system is your call, not something I need in order to be useful.

We don't know what to automate. Is that a problem?

That's the normal starting point. Bring me the thing everybody groans about and I'll find the part that's actually worth fixing. Not knowing is a reason to get in touch, not a reason to wait.

So what's eating your week?

Email me, or connect on LinkedIn. It should be about as easy as grabbing a cup of coffee — and if it ends with me telling you not to bother, that's worth something too.

Get in touch